Our Privacy Commitment
Qivelladora respects the privacy of customers and visitors. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you browse our website, place an order, or contact us.
We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, including its six Data Protection Principles. These principles address fair collection, accuracy, retention, use, security, openness, access, and correction. By providing personal data, you acknowledge the practices described below.
Information We Collect
We may collect your name, telephone number, email address, delivery address, order details, product preferences, correspondence, return information, and delivery instructions. Because orders use cash on delivery, we do not request payment card details through our website.
We may also collect device type, browser type, internet protocol address, pages viewed, referral source, access time, and interactions with website features. Information must be supplied where it is necessary to process an order, arrange delivery, respond to a request, or meet a legal obligation. If required information is withheld, we may be unable to complete the relevant service.
How We Use Personal Data
We use personal data to:
- process, update, and deliver orders;
- communicate about availability, delivery, returns, or customer questions;
- maintain transaction and service records;
- improve website functions, product presentation, and customer experience;
- detect misuse, protect our systems, and resolve disputes;
- comply with lawful requests and applicable obligations; and
- send promotional communications where the required consent or indication of no objection has been obtained.
Direct Marketing Choices
Where Qivelladora intends to use your name or contact details for direct marketing, we will provide the information required by the Ordinance and obtain your consent or indication of no objection before doing so. Silence will not be seen as consent. You may withdraw your marketing consent at any time without charge by emailing shopping@qivelladora.com. We will process the request and stop using your data for that purpose.
When Information May Be Shared
We may disclose relevant personal data to delivery providers, website hosting providers, information technology vendors, professional advisers, customer support providers, regulators, courts, or law enforcement bodies. Each recipient receives only the information reasonably needed for its function.
Service providers processing data for us must apply appropriate confidentiality and security measures through contractual or other means. We do not sell personal data. If information is processed outside Hong Kong, we will take reasonable steps to preserve protection consistent with this Policy and applicable requirements.
Retention and Security
Personal data is retained only for as long as reasonably necessary for the stated purposes, legal obligations, accounting needs, dispute handling, and legitimate operational requirements. When retention is no longer required, data is deleted, anonymized, or securely disposed of.
We use reasonable administrative, organizational, and digital safeguards to reduce risks of illegal access, alteration, loss, disclosure, or misuse. Access is limited to people who need the information for their assigned functions. No online environment is entirely risk-free, so customers should avoid sending unnecessary sensitive information.
Access and Correction Rights
Under the Ordinance, you may request access to personal data held about you and ask us to correct inaccurate data. Requests should identify the requester and describe the relevant records. We may request information needed to establish identity and may charge a fee permitted by law. We will respond within the applicable statutory period, subject to lawful exceptions.
Policy Updates and Contact
We may revise this Policy when our practices, website functions, or legal obligations change. The updated version will appear on this page. Material changes will be communicated through a suitable notice where appropriate.
For questions, access or correction requests, marketing withdrawals, or privacy concerns, contact Qivelladora at shopping@qivelladora.com. You may also contact the Office of the Privacy Commissioner for Personal Data if you believe your privacy rights have not been addressed.